The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

By: Laughlin, Sara, 1949-
Contributor(s): Wilson, Ray W
Publisher: Chicago : American Library Association, 2008Description: xiv, 144 pages : illustrations ; 28 cmContent type: text Carrier type: volumeISBN: 9780838909522 (pbk.); 0838909523 (pbk.)Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Libraries -- Administration | Total quality management | Library planning | Customer servicesDDC classification: 025.1 LOC classification: Z678 | .L345 2008Summary: Describes a customer-focused system for identifying and improving library processes, and includes assessment tools.
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Reference 		R 025.1 L887 2008 (Browse shelf) 1 Available UAMAIN 2080
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Catholic Library World, December 2008

Describes a customer-focused system for identifying and improving library processes, and includes assessment tools.

Includes bibliographical references (page 137-139) and index.

Professional Follett Library Resources.

Professional.

Catholic Library World

Iincludes bibliographical references and index.

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