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Laughlin, Sara, 1949-

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - xiv, 144 pages : illustrations ; 28 cm.

Iincludes bibliographical references and index.

Includes bibliographical references (page 137-139) and index.

Catholic Library World, December 2008 Catholic Library World

Describes a customer-focused system for identifying and improving library processes, and includes assessment tools.

Professional Follett Library Resources. Professional.

ISBN: 9780838909522 (pbk.) 0838909523 (pbk.)

LCCN: 2007030710

Subjects--Topical Terms:
Library administration--United States.
Total quality management--United States.
Library planning--United States.
Customer services--United States.
Libraries--Administration.
Total quality management.
Library planning.
Customer services.

LC Class. No.: Z678 / .L345 2008

Dewey Class. No.: 025.1