Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

Contributor(s): Kandampully, Jay | Mok, Connie | Sparks, Beverley A
Publisher: New York : The Haworth Hospitality Press, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cmContent type: text Carrier type: volumeISBN: 0789007266 (hc : alk. paper); 0789011417 (pbk. : alk. paper); 9780789011411; 9780789007261Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.94/068/5 LOC classification: TX911.3.M27 | S46 2001Summary: Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.
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Includes bibliographical references and index.

Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.

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