Service quality management in hospitality, tourism, and leisure / (Record no. 3213)

000 -LEADER
fixed length control field 01575pam a2200421 i 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000224s2001 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00027256
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0789007266 (hc : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0789011417 (pbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780789011411
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780789007261
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
-- ICrlF
Description conventions rda
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX911.3.M27
Item number S46 2001
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.94/068/5
Edition number 22
035 ## - SYSTEM CONTROL NUMBER
System control number (IMchF)fol05773098
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240929112814.0
001 - CONTROL NUMBER
control field 25932
003 - CONTROL NUMBER IDENTIFIER
control field 0000000000
245 00 - TITLE STATEMENT
Title Service quality management in hospitality, tourism, and leisure /
Statement of responsibility, etc. Jay Kandampully, Connie Mok, Beverley Sparks, editors.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer The Haworth Hospitality Press,
Date of production, publication, distribution, manufacture, or copyright notice [2001]
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2001
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 339 pages :
Other physical details illustrations ;
Dimensions 21 cm.
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc. Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.
521 2# - TARGET AUDIENCE NOTE
Target audience note Adult
Source Follett Library Resources.
521 2# - TARGET AUDIENCE NOTE
Target audience note Adult.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leisure industry
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Kandampully, Jay.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Mok, Connie.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sparks, Beverley A.
926 ## -
-- Destiny Material Type
-- Paperback
942 ## - ADDED ENTRY ELEMENTS
Item type Circulation
Source of classification or shelving scheme
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Fund Source Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Item type
        Sibalom Sibalom Circulation 2024-09-29 General Income 4495.00   647.94 Se6 2001 T 27237 2024-09-29 2024-09-29 Circulation