Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Contributor(s): Kandampully, Jay | Mok, Connie | Sparks, Beverley A
Publisher: New York : The Haworth Hospitality Press, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cmContent type: text Carrier type: volumeISBN: 0789007266 (hc : alk. paper); 0789011417 (pbk. : alk. paper); 9780789011411; 9780789007261Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.94/068/5 LOC classification: TX911.3.M27 | S46 2001Summary: Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Circulation | Sibalom | Sibalom Circulation | 647.94 Se6 2001 (Browse shelf) | Available | T 27237 |
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| 647.94 Sa7s 1998 Successful pubs and inns / | 647.94 Sa7s 1998 Successful pubs and inns / | 647.94 Sch5r 2002 Restaurant financial management basics / | 647.94 Se6 2001 Service quality management in hospitality, tourism, and leisure / | 647.94 st 2006 Hotel and lodging management an introduction | 647.94 T21h 2001 Hospitality sales and promotion : strategies for success / | 647.94 T21h 2001 Hospitality sales and promotion : strategies for success / |
Includes bibliographical references and index.
Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.
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