The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
By: Laughlin, Sara
Contributor(s): Wilson, Ray W
Publisher: Chicago : American Library Association, 2008Description: xiv, 144 pages : illustrations ; 28 cmContent type: text Carrier type: volumeISBN: 9780838909522 (pbk.); 0838909523 (pbk.)Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Libraries -- Administration | Total quality management | Library planning | Customer servicesDDC classification: 025.1 LOC classification: Z678 | .L345 2008Summary: Describes a customer-focused system for identifying and improving library processes, and includes assessment tools.| Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Reference | Sibalom | Sibalom Reference | R 025.1 L887 2008 (Browse shelf) | 1 | Available | UAMAIN 2080 |
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| R 004.03 M17 2003 McGraw-Hill dictionary of computing & communications. | R 004.603 S525 1997 Novell's encyclopedia of networking / | R 025 M42g 1996 The Guinness book of records, 1996 / | R 025.1 L887 2008 The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / | R 025.32 O484 2010 Introducing RDA : a guide to the basics / | R 028.1 B7246 2012 1001 books you must read before you die/ / | R 028.1 B7246 2012 1001 books you must read before you die/ / |
Catholic Library World, December 2008
Describes a customer-focused system for identifying and improving library processes, and includes assessment tools.
Includes bibliographical references (page 137-139) and index.
Professional Follett Library Resources.
Professional.
Catholic Library World
Iincludes bibliographical references and index.
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