000			01575pam a2200421 i 4500
008			000224s2001 nyua b 001 0 eng
010			_a 00027256
020			_a0789007266 (hc : alk. paper)
020			_a0789011417 (pbk. : alk. paper)
020			_a9780789011411
020			_a9780789007261
040			_aDLC _cDLC _dDLC _dICrlF _erda
042			_apcc
050	0	0	_aTX911.3.M27 _bS46 2001
082	0	0	_a647.94/068/5 _222
245	0	0	_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors.
264		1	_aNew York : _bThe Haworth Hospitality Press, _c[2001]
264		4	_c©2001
300			_axvii, 339 pages : _billustrations ; _c21 cm.
336			_atext _2rdacontent
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
520			_aIdentifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations.
521	2		_aAdult _bFollett Library Resources.
650		0	_aHospitality industry _xManagement.
650		0	_aTourism _xManagement.
650		0	_aLeisure industry _xManagement.
700	1		_aKandampully, Jay.
700	1		_aMok, Connie.
700	1		_aSparks, Beverley A.
521	2		_aAdult.
035			_a(IMchF)fol05773098
926			_aDestiny Material Type _bPaperback
005			20240929112814.0
001			25932
003			0000000000
942			_cCIR _2ddc
999			_c3213 _d3213