| 000 | 01830pam a2200481 i 4500 | ||
|---|---|---|---|
| 008 | 070725s2008 ilua f b 001 0 eng | ||
| 010 | _a 2007030710 | ||
| 020 | _a9780838909522 (pbk.) | ||
| 020 | _a0838909523 (pbk.) | ||
| 035 | _a(OCoLC)157023432 | ||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aZ678 _b.L345 2008 |
| 082 | 0 | 0 |
_a025.1 _222 |
| 035 | _a(OCoLC)ocn157023432 | ||
| 040 |
_aDLC _cDLC _dYDXCP _dBTCTA _dBAKER _dC#P _dBWX _dCOU _dYBM _dDLC _dICrlF _erda |
||
| 100 | 1 |
_aLaughlin, Sara, _d1949- |
|
| 245 | 1 | 4 |
_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson. |
| 264 | 1 |
_aChicago : _bAmerican Library Association, _c2008. |
|
| 300 |
_axiv, 144 pages : _billustrations ; _c28 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 338 |
_avolume _2rdacarrier |
||
| 510 | 3 | _aCatholic Library World, December 2008 | |
| 520 | _aDescribes a customer-focused system for identifying and improving library processes, and includes assessment tools. | ||
| 504 | _aIncludes bibliographical references (page 137-139) and index. | ||
| 521 | 2 |
_aProfessional _bFollett Library Resources. |
|
| 650 | 0 |
_aLibrary administration _zUnited States. |
|
| 650 | 0 |
_aTotal quality management _zUnited States. |
|
| 650 | 0 |
_aLibrary planning _zUnited States. |
|
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 7 |
_aLibraries _xAdministration. _2sears |
|
| 650 | 7 |
_aTotal quality management. _2sears |
|
| 650 | 7 |
_aLibrary planning. _2sears |
|
| 650 | 7 |
_aCustomer services. _2sears |
|
| 700 | 1 | _aWilson, Ray W. | |
| 521 | 2 | _aProfessional. | |
| 510 | 0 | _aCatholic Library World | |
| 035 | _a(IMchF)fol11659906 | ||
| 500 | _aIincludes bibliographical references and index. | ||
| 005 | 20240929112537.0 | ||
| 001 | 23913 | ||
| 003 | 0000000000 | ||
| 942 |
_cRF _2ddc |
||
| 999 |
_c2056 _d2056 |
||