Albrecht, Karl,. Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke. - Homewood, Ill. : Dow Jones-Irwin, c1985. - ix, 203 p. : ill. ; 24 cm. Includes index. Bibliography: p. 198-199. ISBN: 0870946595 Subjects--Topical Terms: Service industries--Management.--United States Subjects--Geographic Terms: United States--Economic conditions--1981-2001. LC Class. No.: HD9981.5 / .A43 1985 Dewey Class. No.: 658/.00973