TY  - BOOK
AU  - Salvador, Samuel Mejia.
AU  - Tolentino-Baysa, Gloria J.,
AU  - Cular, Francisco Culata,
AU  - Fua-Geronimo, Ellinor C.,
TI  - Total quality management: concepts and practices 
PY  - 2009///
N1  - Includes glossary and references
ER  -