TY  - BOOK
AU  - Kandampully,Jay
AU  - Mok,Connie
AU  - Sparks,Beverley A.
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 0789007266 (hc : alk. paper)
AV  - TX911.3.M27 S46 2001
U1  - 647.94/068/5 22
PY  - 2001///]
CY  - New York
PB  - The Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
N1  - Includes bibliographical references and index; Adult; Follett Library Resources; Adult
N2  - Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations
ER  -