Service quality management in hospitality, tourism, and leisure / 
Jay Kandampully, Connie Mok, Beverley Sparks, editors. 
 - xvii, 339 pages :  illustrations ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> Identifies quality service as the competitive edge in the hospitality, tourism, and leisure industry, and features articles in which the authors discuss approaches and strategies for managing service quality in hospitality organizations. 
<br/><br/> Adult  Follett Library Resources.  Adult. 
<br/><br/><label>ISBN: </label>0789007266 (hc : alk. paper) 0789011417 (pbk. : alk. paper) 9780789011411 9780789007261 
<br/><br/><label>LCCN: </label>00027256 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Tourism--Management.<br/>Leisure industry--Management.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / S46 2001 
<br/><br/><label>Dewey Class. No.: </label>647.94/068/5