TY  - BOOK
AU  - Williams,John A.
AU  - Uysal,Muzaffer
TI  - Current issues and development in hospitality and tourism satisfaction
SN  - 9780789024343
AV  - TX911 .C83 2003
U1  - 647.94 23
PY  - 2003///]
CY  - New York
PB  - The Haworth Hospitality Press
KW  - Hospitality industry
N1  - "Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."; Includes bibliographical references and index; Adult; Follett Library Resources; Adult
N2  - A collection of articles that concentrates on the importance of customer satisfaction within the business environment and provides strategies for effectively understanding consumer and customer needs
ER  -