TY - BOOK AU - Montgomery,Douglas C. AU - Jennings,Cheryl L. AU - Pfund,Michele E. TI - Managing, controlling, and improving quality SN - 9780471697916 (cloth : alk. paper) AV - LB2900.5 .M66 2011 U1 - 371.2/07 22 PY - 2011/// CY - Singapore PB - John Wiley & Sons, Wiley, Inc KW - School management and organization KW - Educational change KW - Educational leadership N1 - Includes bibliographical references (p. 466-474) index ER -