TY - BOOK AU - Glaesser,Dirk TI - Crisis management in the tourism industry SN - 0750659769 AV - G155.A1 G48613 2003 U1 - 338.4791 21 PY - 2003/// CY - Amsterdam, Boston PB - Elsevier, Butterworth-Heinemann KW - Tourism KW - Crisis management N1 - Includes bibliographical references and index; Includes bibliographical references (p. [250]-265) and index ER -