TY  - BOOK
AU  - Laughlin,Sara
AU  - Wilson,Ray W.
TI  - The quality library: a guide to staff-driven improvement, better efficiency, and happier customers 
SN  - 9780838909522 (pbk.)
AV  - Z678 .L345 2008
U1  - 025.1 22
PY  - 2008///
CY  - Chicago
PB  - American Library Association
KW  - Library administration
KW  - United States
KW  - Total quality management
KW  - Library planning
KW  - Customer services
KW  - Libraries
KW  - Administration
KW  - sears
N1  - Iincludes bibliographical references and index; Includes bibliographical references (page 137-139) and index; Catholic Library World, December 2008; Catholic Library World; Professional; Follett Library Resources; Professional
N2  - Describes a customer-focused system for identifying and improving library processes, and includes assessment tools
ER  -