Laughlin, Sara,  1949- <br/><br/>
The quality library :  a guide to staff-driven improvement, better efficiency, and happier customers / 
Sara Laughlin and Ray W. Wilson. 
 - xiv, 144 pages :  illustrations ;  28 cm. 
<br/><br/> Iincludes bibliographical references and index. 
<br/><br/>Includes bibliographical references (page 137-139) and index. 
<br/><br/> Catholic Library World, December 2008  Catholic Library World 
<br/><br/> Describes a customer-focused system for identifying and improving library processes, and includes assessment tools. 
<br/><br/> Professional  Follett Library Resources.  Professional. 
<br/><br/><label>ISBN: </label>9780838909522 (pbk.) 0838909523 (pbk.) 
<br/><br/><label>LCCN: </label>2007030710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States.<br/>Total quality management--United States.<br/>Library planning--United States.<br/>Customer services--United States.<br/>Libraries--Administration.<br/>Total quality management.<br/>Library planning.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>Z678  / .L345 2008 
<br/><br/><label>Dewey Class. No.: </label>025.1