3G E-Learning. <br/><br/>
Services marketing and customer relationship management / 
3G E-Learning. 
 - xii, 216 pages :  colored illustration ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--management.<br/>Service industries--marketing--management.