TY  - BOOK
AU  - Smith, Bertram.
TI  - Customer relationship management
SN  - 978-1-63549-859-2
PY  - 2018///
CY  - New York
PB  - Larsen and Keller Education
KW  - Customer relations
KW  - Management
KW  - sears
KW  - Marketing
N1  - Includes index
ER  -