Greatbatch, David. <br/><br/>
Using conversation analysis :  for business and management students / 
David Greatbatch & Timothy Clark. 
 - xvi, 106 p. ;  25 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781473948266 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conversation analysis.<br/>Nonverbal communication.