Service management: operations, strategy, information technology / James A. Fitzsimmons.

By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J [co-author.]
Copyright date: C2001Publisher: New York : Irwin/McGraw-Hill. Edition: Third editionDescription: xxvi,646 pages : illContent type: text Media type: unmediated Carrier type: volumeISBN: 0-07-231267-XSubject(s): Service industries -- Management
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658 F58s 2001 (Browse shelf) 1 Available UAMAIN 12152
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Includes bibliographical references and index.

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