Current issues and development in hospitality and tourism satisfaction / John A. Williams, Muzaffer Uysal, editors.
Contributor(s): Williams, John A. (John Alan) [editor.] | Uysal, Muzaffer [editor.]
Publisher: New York : The Haworth Hospitality Press, [2003]Copyright date: c2003Description: xiii, 205 pages ; 21 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780789024343; 0789024349; 0789024330; 9780789024336Other title: Current issues & development in hospitality & tourism satisfaction | Hospitality and tourism satisfaction | Hospitality & tourism satisfactionUniform titles: Journal of quality assurance in hospitality & tourism. Subject(s): Hospitality industryDDC classification: 647.94 LOC classification: TX911 | .C83 2003Summary: A collection of articles that concentrates on the importance of customer satisfaction within the business environment and provides strategies for effectively understanding consumer and customer needs.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Circulation | Sibalom | Sibalom Circulation | 647.94 C93 2003 (Browse shelf) | Available | UAMAIN 9846 |
"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
A collection of articles that concentrates on the importance of customer satisfaction within the business environment and provides strategies for effectively understanding consumer and customer needs.
Includes bibliographical references and index.
Adult Follett Library Resources.
Adult.
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