A guide to help desk concepts / Donna Knapp.

By: Knapp, Donna
Publisher: Australia ; Boston : Thomson/Course Technology, c1999Description: xvi, 256 pages : ill. ; 24 cmOther title: Help desk conceptsSubject(s): Management information systems | Computer technical support | Computer service industry | Management information systems | Computer industry | Customer services | Computer softwareDDC classification: 004.068 Summary: Introduces service concepts, skill sets, career paths, and operations of the help desk industry, and offers real-world computer support examples and case studies.
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Circulation 		005.1 K67 1999 (Browse shelf) Available UAMAIN 21297
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Includes bibliographical references (p. 325-326) and index.

Introduces service concepts, skill sets, career paths, and operations of the help desk industry, and offers real-world computer support examples and case studies.

Adult Follett Library Resources.

Adult.

Includes index.

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