| 000 -LEADER |
|---|
| fixed length control field |
00718nam a2200253 i 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
191212n 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Description conventions |
rda |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0-7506-49011 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240929114655.0 |
| 001 - CONTROL NUMBER |
|---|
| control field |
53572 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
0000000000 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bruton, Noel. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
How to manage the IT helpdesk : |
| Remainder of title |
a guide for user support and call centre managers / |
| Statement of responsibility, etc. |
Noel Bruton. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
c2002 |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Second edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Oxford : |
| Name of producer, publisher, distributor, manufacturer |
Butterworth-Heinemann. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiv, 347 pages. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 926 ## - |
|---|
| -- |
Destiny Material Type |
| -- |
Paperback |
| 942 ## - ADDED ENTRY ELEMENTS |
|---|
| Item type |
GS |
| Source of classification or shelving scheme |
|