Current issues and development in hospitality and tourism satisfaction /
Current issues & development in hospitality & tourism satisfaction Hospitality and tourism satisfaction Hospitality & tourism satisfaction
John A. Williams, Muzaffer Uysal, editors.
- xiii, 205 pages ; 21 cm.
"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
Includes bibliographical references and index.
A collection of articles that concentrates on the importance of customer satisfaction within the business environment and provides strategies for effectively understanding consumer and customer needs.
Adult Follett Library Resources. Adult.
9780789024343 0789024349 0789024330 9780789024336
2003023286
Hospitality industry.
TX911 / .C83 2003
647.94
"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
Includes bibliographical references and index.
A collection of articles that concentrates on the importance of customer satisfaction within the business environment and provides strategies for effectively understanding consumer and customer needs.
Adult Follett Library Resources. Adult.
9780789024343 0789024349 0789024330 9780789024336
2003023286
Hospitality industry.
TX911 / .C83 2003
647.94